For every piece of equipment you buy, Markem-Imaje is sure to have the perfect service offer you need to cover your equipment over the months. If on the contrary you are looking for a one-time assistance option, simply refer to our repair on request formula in the table below.
Relying on us will help you:
| Service Agreements | Warranty Extension | Access | Standard – Keep performance at an optimal cost |
Premium 36 – Protect your investment at a fixed cost |
Premium 60 – Protect your investment at a fixed cost |
Repair on request | ||
|---|---|---|---|---|---|---|---|---|
| Repair & Return | Advanced Service Exchange*** | Service Call | ||||||
| Agreement duration | n/a | 12/24/36 months | 36 months | 36 months | 60 months | - | - | Printer lifetime |
| Warranty duration for hardware following the purchase | n/a | 12 months | 12/18* months | 36 months | 60 months | - | - | - |
| Repair | ||||||||
|
Break fix part
|
n/a | - | -** | √ | √ | √ | √ | √ |
|
On-site labor
|
n/a | - | -** | √ | √ | - | - | √ |
|
Travel
|
n/a | - | -** | √ | √ | - | - | √ |
| Maintenance | ||||||||
|
Preventive maintenance parts
|
n/a | √ | √ | √ | √ | √ | √ | √ |
|
On-site labor
|
n/a | √ | √ | √ | √ | - | - | √ |
|
Travel
|
n/a | √ | √ | √ | √ | - | - | √ |
| Help-desk (Mon-Fri, local working hours) | n/a | √ | √ | √ | √ | √ | √ | √ |
| Operator/technical training | n/a | - | - | - | - | - | - | - |
| Available for: | n/a | SD3, SD5 | SD2, SD3, SD5, X40* | SD3, SD5, X40 | SD3, SD5, X40 | SD2, SD3, SD5, X40 | SD3, SD5, X40 | SD3, SD5, X40 |
- not available
* Available only for SmartDate X40
** Coverage included during the initial 12 or 18-month warranty only
*** Please check with your local contact if this service is available in your area
